Refunds & Returns

At purefulvic, we want every customer to have a positive experience with us. We take great care in the quality of our products and the way they're prepared and shipped.

If something doesn't seem right with your order, or you have any concerns after receiving your product, we'd love to hear from you. Please get in touch with our team at info@purefulvic.co.nz, and we'll work with you to find the most appropriate solution.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged during transit, defective, or you have received the wrong product, contact us as soon as possible at info@purefulvic.co.nz. Including your order number and a photo of the issue will help us resolve it as quickly as possible.

Returns

Due to the nature of our health supplements and for the safety of all customers, we are generally unable to accept returns of products that have been opened, used, or where the tamper-evident seal has been broken.

If you believe there is an issue with your order, please contact us before returning any items. Returns sent without prior approval may not be accepted.

Refunds

Where a refund is approved, it will be processed back to your original payment method. Please note that it may take several business days for your bank or card provider to process the transaction once it has been issued.

If you have any questions about your order, we're always happy to help. Simply email info@purefulvic.co.nz.